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Questions?
"I did a lot of research on various credit counseling agencies and CareOne’s reputation and credibility convinced me that they were the right choice."Kim W., Louisville, KYCareOne Customer

Questions?

The CareOne Help Center

When you're looking for relief from debt, the last thing you need to deal with is questions about your debt management program, your account, or how the CareOne website works. That's why we've taken the time to give you the answers to our most-asked questions. Take a look at the four sections in our Help Center:

  • Visit General Help to find information about CareOne and the credit counseling and debt relief services we provide.
  • Have you got a CareOne account? Check out Account Help if you need assistance making updates or changes to your account.
  • Take a look at Technical Help if you're having website issues or problems viewing documents, logging in or seeing video content.
  • Head to Community Help if you're a member of The CareOne Community or would like to join.

Live Help Options

If you can't find the answer to your questions in our Help Center, you can contact a CareOne Service Representative through one of the options below:

  • E-mail - Fill out a quick form and drop us a line with your question, whether it's about your debt relief program, our services, or the site. We'll send you a response within 48 hours.
  • Phone - Chat with staff from Account Services who can answer your questions about our debt relief solutions, or your debt management program.
  • Call Me Now - Send us your phone number and request a call, and one of our Service Representatives will call you.
Visit the Help Center now

Contact Us

We're always here to answer your questions. If you would like more information on our credit counseling services or our website, or to learn more about CareOne, follow the link below to find out how to reach us. If you're a member of the media, contact CareOne public relations.

Contact CareOne

Talk about it!

Visit the forums in My CareOne to connect with others who are tackling their debt. Ask questions, share your experiences, and more.

Join in Now!

Looking for more about Debt Consolidation?

Check out the Debt Consolidation Guide, and find out if it's right for you.

Learn More

Support You Can Count On

Discover how we're here to help - through the program and afterwards - with tools, advice, and more.

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