The CareOne Promise

At CareOne, customer satisfaction is not just our goal, it's our promise. As a leading consumer advocate, we are committed to providing honest, realistic, and effective debt relief solutions that provide real, useful benefits for each and every customer.

To prove our commitment and to assure effective debt relief, CareOne also promises a simple 100% Satisfaction Guarantee. Within the first 6 months of joining a debt relief plan, if any customer is not completely satisfied with the service, support, or benefits they're receiving, they may cancel their debt relief plan to receive a full refund of service fees already paid to date. No questions asked. And, for settlement customers, we pair this with our exclusive Settlement Savings Guarantee. This Guarantee does not apply to settlements where you direct us to negotiate specific terms but applies to all other first time negotiated and completed settlements. This ensures that you save at least 20% of the balance at the time of settlement or we will reduce our fee so that your savings are at least 20% or we'll waive it entirely in cases where the difference exceeds our fee. That's what we call the CareOne Promise.