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How do I pay off an account on my Debt Management Plan?

If you have some extra money (like from a tax refund) and want to pay off an account on your Debt Management Plan, simply call Customer Care at 1-800-CARE-123 (1-800-227-3123) to speak with an associate who can help schedule the payoff through the Plan. Congratulations on this great accomplishment!

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What can I access with my member log-in?

Your user name and password allow you to continue your saved enrollment and give you access to My CareOne. My CareOne is for everyone, whether you're on a program or simply serious about financial fitness. It's packed with valuable money-saving tips, a message inbox for important news from CareOne, tools to help you track your goals, and more. If you're enrolled in a program, you can get at-a-glance progress updates and secure access to your program information - whenever you need it.

Also in My CareOne, you'll have access to our online community - a great place to connect with other people who are interested in learning about financial fitness. You'll have a chance to share your experiences, ask our experts for advice, and more.

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Why have my creditors stopped my Debt Management Plan benefits?

Your creditors might stop applying benefits due to some of the following reasons:

1. Skipping Payments:
Skipping a payment could affect benefits with your creditors since they expect to receive payments every 30 days. When you skip a payment, creditors are within their rights to charge late fees and higher interest rates, especially if you do not make up that payment. If you lost benefits due to missed payments, we will encourage you to contact us to make up the missed payment and then we can send a new proposal to the creditor.

2. Paying outside of the program:
You can lose your program benefits if you send payments to your creditors outside the program. Please avoid sending payments directly to your creditors. Contact us if you need to make extra payment and we can increase your next payment amount.

3. Opening new credit accounts:
By opening any new accounts after joining the program, you could risk your benefits. Please contact us if you are not receiving benefits, but you have not missed any payments and have made more than three consistent payments on the program. A CareOne representative will contact your creditor concerning your benefits, then we will contact you once there has been a resolution.

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When will my creditors receive my payment?

If you are enrolled in the Debt Management Plan, payments will be disbursed to your creditors within 3-5 days after your payment due date. Most creditors will post these payments within 3-5 days of that, so in general, most payments should post within 7-10 days after your payment due date.

If you are enrolled in a Settlement Plan, your creditors will only receive payments from your protected escrow account once they have accepted a settlement offer. These funds can either be paid in a lump sum or as a payment plan, depending on what is negotiated with your particular creditor.

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When is my payment due?

When you enroll in either the Debt Management Plan or the Settlement Plan, you should pick the payment date that works best for you. You may choose any day from the 1st to the 28th of every month. You must choose your first payment date to be made within 30 days of enrollment. The day you pick will be the day of each month by which your payment should be made. For most people (who enroll with EasyPay), this will be the day of the month that their Plan payment is drafted from their checking account.

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