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Your search for "Why can't I view the documents you sent me?" returned 5 result(s).
How can I view the documents that were emailed to me?
How do I view my statements?
Why can't I view the videos in the site?
" class="bullet">When I try to log in and view my program information, I keep getting an error message that says "We were unable to validate your information.
Please check your information and try again." Why is this happening?
Why should I set the time zone in my Community Profile?
How can I view the documents that were emailed to me?
To view documents you must have Adobe Acrobat Reader. You can download the current version of Adobe Acrobat Reader at the link below. When you are printing from Adobe Acrobat Reader, please ensure that the "Print as Image option" IS selected and the "Fit to Page" option IS NOT selected. If you do not set these options, your document may be unreadable when printed. The Adobe Reader web site is: http://www.adobe.com/prodindex/acrobat/readstep.html
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How do I view my statements?
You can view your current and past statements online by logging in and selecting My CareOne from the main menu. On the My CareOne site, select My Program from the main menu and then Program Statements on the left-hand menu. You will need Adobe Acrobat Reader to view these documents.
If you are enrolled in the Debt Management Plan, it is important to remember that you will continue to receive statements from creditors so that you may track your progress.
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Why can't I view the videos in the site?
The video clips are Flash files, so you'll need to have the latest Flash Player installed on your computer in order to view them.
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">When I try to log in and view my program information, I keep getting an error message that says "We were unable to validate your information.
Please check your information and try again." Why is this happening?
To log in and view your debt management program information, the Social Security Number and date of birth must both match the program you are trying to access.
If you have entered these things properly and you still can't access your program information, e-mail us, call us, or have us call you. (Link to Still Can't Find It? in the main site if the user is in main site Help, or Still Can't Find It? in My CareOne if the user is in My CareOne Help)
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Why should I set the time zone in my Community Profile?
When you set your time zone, The Community displays all dates and times relative to your time zone. So if you're in New York, for example, you'll be able to see what time – in your time – other members have posted, no matter where they are posting from.
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