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Why are my creditors still calling?

If you are enrolled in the Debt Management Plan, proposals are sent to the creditors you included in the Plan. If your account was delinquent when you started the Plan, you may continue receiving collection calls until you have made consistent payments for a minimum of three months. After three consecutive monthly payments, creditors who have accepted our proposals will then extend benefits and collection calls should stop. If you continue to receive collection calls from those creditors after making three consistent payments on the Plan, please have your creditors call us to verify your enrollment.

If you are enrolled in the Settlement Plan, collection activity is likely to continue and even increase until settlements occur with your creditors. Please refer to your enrollment packet for information and guidance on how to effectively deal with this collection activity.

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Why have my creditors stopped my Debt Management Plan benefits?

Your creditors might stop applying benefits due to some of the following reasons:

1. Skipping Payments:
Skipping a payment could affect benefits with your creditors since they expect to receive payments every 30 days. When you skip a payment, creditors are within their rights to charge late fees and higher interest rates, especially if you do not make up that payment. If you lost benefits due to missed payments, we will encourage you to contact us to make up the missed payment and then we can send a new proposal to the creditor.

2. Paying outside of the program:
You can lose your program benefits if you send payments to your creditors outside the program. Please avoid sending payments directly to your creditors. Contact us if you need to make extra payment and we can increase your next payment amount.

3. Opening new credit accounts:
By opening any new accounts after joining the program, you could risk your benefits. Please contact us if you are not receiving benefits, but you have not missed any payments and have made more than three consistent payments on the program. A CareOne representative will contact your creditor concerning your benefits, then we will contact you once there has been a resolution.

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How will my creditors know I have joined a Debt Management Program?

Before your first plan payment, we will notify your listed creditors that you joined a debt management program. This notification, called a proposal, includes the account number and open balance you provided at the time of your enrollment, as well as the program payment indicated on your Repayment Schedule. In most cases, creditors accept proposals. If any of your creditors request any changes before accepting the proposal, we will immediately contact you.

If you are receiving collection calls, the collection agent may not be aware of a proposal from our Plan until the benefits are granted.

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When I am enrolled in one of your debt relief plans, will I still receive statements from my creditors?

You will continue to receive statements from creditors so that you may track your progress on the debt management plan. Additionally, you will be able to check the status of your account at any time online. You will also receive regular statements from us to help you track your progress on the Plan.

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What if I’ve registered but still can't log in?

If you’ve registered and can’t log in, check to make sure you have a valid user name and password. If you're sure the user name and password are valid, but still can’t log in please contact us by e-mail, call us, or have us call you. (link to Still Can't Find It pages on the Main site for the main site answer and My CareOne Help for the My CareOne answer.)

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