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How long will it take to finish the plan?

If you are enrolled in the Debt Management Plan, you will receive a ""good-faith"" estimate of your repayment terms with your enrollment documents. Most of our customers are able to pay off their debt within five years. However, your actual experience with the Plan may vary based on your creditors and the amounts due to them.

If you are enrolled in the Settlement Plan, the amount of time on the Plan will depend on how quickly your creditors accept the settlement offers. It can take typically 3-5 years to settle your accounts.

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How long does it take for the creditors to accept the Debt Management Plan proposal?

If you are enrolled in a Debt Management Plan, your creditors will receive proposals within seven to ten days of your program enrollment. It will often take four to seven weeks for them to process the proposal. Most creditors require three consecutive payments through the debt management program before they will offer benefits. Often your creditors may notify us only when the proposal is declined. In this event, we will research the cause and work with you and your creditor to make the necessary changes to have the proposal accepted. Please check your creditors' statements to see if they have started applying benefits.

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How do I continue enrollment?

Your online application is automatically saved each time you submit changes. As long as you have set up a user name and password, you will be able to continue your enrollment. To continue, simply:

1. Click on the "CONTINUE SAVED ENROLLMENT" link on the home page.
2. Enter your user name and password.
3. You will be shown a summary of the information you have entered thus far.
4. Click the button to pick up where you left off.

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Can I buy a car or house while I'm on the Debt Management Plan?

This depends on the lender and also on how well you are making consistent monthly payments. Before approving a mortgage or car loan, a lender wants to know that you are creditworthy. If they can see that you are making consistent and timely payments and that your debt to income ratio has gone down, it may be helpful. The Debt Management Plan can help you do both of these. It is important to note that if you enroll in a Settlement Plan, however, that it is highly unlikely you will be able to secure a mortgage or car loan until the Plan is complete and all of your debts have been settled.

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Can you help me with my budget?

Yes. Completing a budget can feel like a daunting and frustrating process. We will help you build a budget which will help you monitor your monthly expenses -- a crucial part of getting and staying out of debt. Remember, unlike others, we have tons of useful tools and tips, including MyCareOne and our online community, to help you stay on top of your expenses.

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