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How do I view my statements?

You can view your current and past statements online by logging in and selecting My CareOne from the main menu. On the My CareOne site, select My Program from the main menu and then Program Statements on the left-hand menu. You will need Adobe Acrobat Reader to view these documents.

If you are enrolled in the Debt Management Plan, it is important to remember that you will continue to receive statements from creditors so that you may track your progress.

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Do I need to continue sending payments to my creditors after I have signed up for a Debt Management Plan?

As you get started on the Debt Management program, it’s critical for you to get off to a solid start with timely, consistent payments. We suggest to our new customers to make sure that they set aside the money to make their first plan payment. If there’s money leftover and you have credit card payments due before the plan gets underway, go ahead and pay the bills. If you’re not able to pay the credit card payments due before the plan goes into effect, you may see late fees reflected on your next creditor statements. Keep in mind that these late fees are typically eliminated after three consecutive payments on our program.

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How long does it take for the creditors to accept the Debt Management Plan proposal?

If you are enrolled in a Debt Management Plan, your creditors will receive proposals within seven to ten days of your program enrollment. It will often take four to seven weeks for them to process the proposal. Most creditors require three consecutive payments through the debt management program before they will offer benefits. Often your creditors may notify us only when the proposal is declined. In this event, we will research the cause and work with you and your creditor to make the necessary changes to have the proposal accepted. Please check your creditors' statements to see if they have started applying benefits.

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When I am enrolled in one of your debt relief plans, will I still receive statements from my creditors?

You will continue to receive statements from creditors so that you may track your progress on the debt management plan. Additionally, you will be able to check the status of your account at any time online. You will also receive regular statements from us to help you track your progress on the Plan.

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When I view a discussion, why don't I see any topics/posts?

A discussion may not display any topics if there are no topics in the discussion, or if filters on the discussion have been applied and no topics match the filter. An example of a filter is filtering to display topics newer than a certain date, such as topics new in the past 2 weeks.

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