Search Results

How do I continue enrollment?

Your online application is automatically saved each time you submit changes. As long as you have set up a user name and password, you will be able to continue your enrollment. To continue, simply:

1. Click on the "CONTINUE SAVED ENROLLMENT" link on the home page.
2. Enter your user name and password.
3. You will be shown a summary of the information you have entered thus far.
4. Click the button to pick up where you left off.

Back to Top

 

How do I update my personal information?

During enrollment, you can make corrections to your personal information by clicking on the Continue Saved Enrollment link on the home page.

You'll also find your personal information and profile details in the My Profile section of My CareOne. Click Edit My Profile to make changes to your personal information, including your e-mail address and contact information.

Back to Top

 

Why are my creditors still calling?

If you are enrolled in the Debt Management Plan, proposals are sent to the creditors you included in the Plan. If your account was delinquent when you started the Plan, you may continue receiving collection calls until you have made consistent payments for a minimum of three months. After three consecutive monthly payments, creditors who have accepted our proposals will then extend benefits and collection calls should stop. If you continue to receive collection calls from those creditors after making three consistent payments on the Plan, please have your creditors call us to verify your enrollment.

If you are enrolled in the Settlement Plan, collection activity is likely to continue and even increase until settlements occur with your creditors. Please refer to your enrollment packet for information and guidance on how to effectively deal with this collection activity.

Back to Top

 

What can I access with my member log-in?

Your user name and password allow you to continue your saved enrollment and give you access to My CareOne. My CareOne is for everyone, whether you're on a program or simply serious about financial fitness. It's packed with valuable money-saving tips, a message inbox for important news from CareOne, tools to help you track your goals, and more. If you're enrolled in a program, you can get at-a-glance progress updates and secure access to your program information - whenever you need it.

Also in My CareOne, you'll have access to our online community - a great place to connect with other people who are interested in learning about financial fitness. You'll have a chance to share your experiences, ask our experts for advice, and more.

Back to Top

 

I am having trouble completing enrollment with my E-Signature.

1. Copy the entire link into your address bar.
2. Please use the last six digits of an account you have placed on the program as they appear on your creditor statement. (NOTE: We remove the last four digits of your creditor account numbers on our documents for security reasons, so you must refer to your creditor statements for this information).
3. If you did not enroll online, please make sure your password is at least six characters long, including at least one number, and that when you confirm your password, you enter the same password twice. If you continue to experience technical difficulties completing online enrollment (e-signature), contact us through the HELP CENTER, where we will help you by e-mail, chat or phone. Please provide a detailed explanation of the error you are encountering so we may better assist you.

Back to Top