Manage Your Account

How long does it take for the creditors to accept the Debt Management Plan proposal?

If you are enrolled in a Debt Management Plan, your creditors will receive proposals within seven to ten days of your program enrollment. It will often take four to seven weeks for them to process the proposal. Most creditors require three consecutive payments through the debt management program before they will offer benefits. Often your creditors may notify us only when the proposal is declined. In this event, we will research the cause and work with you and your creditor to make the necessary changes to have the proposal accepted. Please check your creditors' statements to see if they have started applying benefits.

How do I pay off an account on my Debt Management Plan?

We're always thrilled when our customers reach the point of a payoff. Start by calling us at 800-CARE-123 to obtain your payoff balance. We will then schedule a debit for your payoff amount.

How do I update my personal information?

During enrollment, you can make corrections to your personal information by clicking on the Continue Saved Enrollment link on the home page.

You'll also find your personal information and profile details in the My Profile section of My CareOne. Click Edit My Profile to make changes to your personal information, including your e-mail address and contact information.