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CareOne^SM Debt Relief Standards

Debt relief providers authorized to use the CareOne^SM service mark are committed to fulfill all of the following standards:

• Have as principal and overriding goal: to get financially distressed individuals and families on the road to stability.
• Help all consumers seeking help with managing their debt, including a personalized financial assessment and multiple debt repayment options for them to consider.
• Use leading-edge technologies to optimize the client’s experience, facilitate the efficient and accurate processing of client work and permit multiple avenues of regular contact supporting the client’s successful completion of the debt relief program.
• Embrace the Internet and provide quality, responsive services where, when and how people want and need them, and also offer real-time interaction with qualified staff.
• Adopt and implement effective quality control.
• Elicit client feedback to be used for on-going improvements to services and technologies
• Completely and immediately resolve client service concerns.
• Provide access to world-class, 21st century, user-friendly consumer financial education.
• Offer multiple ways for clients to engage and share experiences, advice, and tips with one another, all in an effort to support clients’ commitment to financial health.
• Ensure the strict adherence to applicable state regulations, compliance and trade organization requirements.
• Serve as a leader in corporate citizenship initiatives.